Nile Tropical Industries (U) Ltd ("Nile Tropical", "we", "us" or "our") operates the Nile Tropical website, online store and related digital services. This Privacy Policy explains how we handle personal information when you browse our website, create an account, place an order, make a payment, request delivery, track an order or otherwise interact with our services.
We aim to handle personal information fairly, transparently and securely and in accordance with applicable law, including Uganda's Data Protection and Privacy Act, 2019.
1. Information we collect
Information you provide
- Identity and account information such as your name and account details.
- Contact information such as telephone number, email address and delivery/contact details.
- Order information such as products ordered, quantities, prices, delivery instructions and order history.
- Payment-related information needed to initiate, verify and reconcile a transaction. Payment providers may process payment credentials and transaction information directly.
- Information you provide when you contact us, request support, submit feedback or otherwise communicate with us.
Information received from sign-in providers
If you choose Google sign-in, we may receive the account information that Google makes available to us for authentication, such as your name, email address and profile information permitted by the authentication flow. We do not receive your Google password.
Technical and usage information
Our services may generate technical information needed to operate, secure and improve the service, such as device/browser information, IP address, timestamps, error information and basic interaction or diagnostic information.
Location information
Where a delivery, map or location feature is used, we may process location information that you choose to provide or that is required to calculate or fulfil a requested service. You can control device location permissions through your device or browser settings.
2. How we use information
- Create and manage customer accounts and authenticate users.
- Process, confirm, fulfil and deliver orders.
- Calculate delivery information and provide order tracking.
- Process and reconcile payments and investigate payment problems.
- Send transactional messages such as order, payment, delivery and support updates.
- Provide customer support and respond to requests.
- Maintain security, prevent fraud or misuse, troubleshoot errors and improve reliability.
- Meet legal, accounting, tax, regulatory and dispute-resolution obligations.
We do not sell your personal information.
3. When we share information
We may share only the information reasonably needed for a particular purpose with service providers and other parties involved in operating the service, such as:
- Cloud hosting, database and authentication providers.
- Google, when you choose Google authentication.
- Payment providers and financial-service partners needed to process or reconcile a payment.
- Delivery or logistics personnel who need relevant order and delivery information to fulfil an order.
- Technical, security, professional or legal advisers where reasonably necessary.
- Public authorities or other parties where disclosure is required by applicable law or necessary to protect rights, safety or the integrity of the service.
Third-party providers may process information under their own terms and privacy policies. Where appropriate, we seek contractual or technical safeguards for information handled on our behalf.
4. Payments
Payments may be handled through third-party payment services made available at checkout. We use transaction information to initiate, confirm, reconcile and support payments. We do not ask you to provide payment passwords or authentication secrets to Nile Tropical. Never send a PIN, one-time password or other payment credential to us through chat, email or support channels.
5. Data security
We use reasonable technical and organisational measures appropriate to the information we process, including access controls, authenticated services, secure communications and operational monitoring. No internet service can guarantee absolute security, so please protect your account credentials and notify us promptly if you believe an account or transaction has been compromised.
6. Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, accounting, payment reconciliation, fraud prevention, dispute resolution and legal or regulatory obligations. When information is no longer required, we take reasonable steps to delete it, anonymise it or securely dispose of it, subject to lawful retention requirements.
7. Your choices and rights
Subject to applicable law, you may have rights concerning your personal information, including requesting access to information we hold about you, correction of inaccurate information, deletion where permitted, or information about how your data is being handled. You may also withdraw consent where processing is based on consent, although this does not affect processing that has another lawful basis.
To make a privacy request, contact Nile Tropical using the contact details below. We may need to verify your identity before acting on a request.
8. Cookies and local storage
The website and application may use cookies, browser storage or similar technologies that are necessary to remember settings, maintain sessions, support authentication and operate the service. We may also use technical or diagnostic information to understand errors and service performance. Your browser provides controls for managing cookies and local storage, although disabling essential storage may affect functionality.
9. Third-party links and services
Nile Tropical may contain links to third-party websites or services. Their privacy practices are controlled by those third parties, not by this Policy. Review the relevant third-party privacy notice before providing information to them.
10. Children
Our services are intended for ordinary retail and business customers. We do not knowingly request personal information from children in circumstances where applicable law requires parental or guardian consent. If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.
11. Changes to this Policy
We may update this Policy when our services, technology or legal obligations change. The current version will be published on this page with its effective or updated date.
12. Contact Nile Tropical
Nile Tropical Industries (U) Ltd
Plot 27 Abindu Road, Olyeko Cell, Abindu Division, Nebbi Municipality, Nebbi, Uganda.
Telephone: +256 393 001071 · +256 700 957796 · +256 774 103235 · +256 775 582283
For privacy requests, please identify yourself, describe the request clearly and provide enough information for us to locate the relevant account or transaction.